CURRENCY
All prices on this site are in US dollars.
PAYMENTS
Online payments
Online payments are made through PAYPAL or CREDIT CARD only. A signature is required at delivery.
PACKAGING PRINTS, ORIGINALS, & REPRODUCTIONS
All prints and reproductions are done, prepared, framed, and shipped by the printing company Bay Photo. The packaging is therefore subjected to their own guidelines. They are based in Scotts Valley, CA, US.
All originals are shipped from our studio in Santa Rosa, CA, US.
Shipping is available in the US and Canada. The fees will be added at the end of the checkout process.
International
For international shipping, please contact us before you purchase. We will give you a shipping quote according to your destination and a delivery time estimate.
Delivery delay
All print orders are subject to Bay Photo’s current backlog. For print only orders, the turnaround is 1-2 days plus shipping. For framed or matted images, the production time is usually 3-5 days, again plus shipping. You will receive a confirmation email with the tracking number and estimated date of delivery.
In most US cities, estimated delivery time is 3-6 business days after the order has left Bay Photo.
Originals are all shipped via FedEx ground and will be delivered 3-8 days following shipment.
If a large image needs to be sent in a wooden crate, add a few extra days for the crate to be built.
Insurance
Bay Photo guarantees all products and will replace any print that is damaged in transit. If an original is damaged in transit, we will refund your purchase price if you help with the insurance claim process.
SHIPPING PRINTS AND REPRODUCTIONS
All prints and reproductions are done, prepared and shipped by the company Bay Photo. The shipping is therefore subject to their own guidelines. They ship in the United States and Canada only. They are based in Scotts Valley, CA, US.
Originals will be shipped via FedEx ground unless you contact us in advance to make other arrangements.
RETURNS - TERMS AND CONDITIONS
Prints and reproductions
All prints and reproductions are done, prepared, and shipped by the company, Bay Photo. An order can be cancelled and refunded only if the order has not gone into production. Therefore, you have to contact us immediately if you want to cancel an order.
Also, upon receiving your order, if there is a problem with the quality of the material or if there is a defect, the artwork will be replaced or fixed.
Once the order is in process, we cannot accept returns for any pieces that have been matted, framed, or customized in any way. We will accept returns for prints only if they are returned to us within 5 days of receipt. Before returning these, please contact us so we can give you a Return Authorization (RA) number. You will be responsible for returning these to us, undamaged, in the original packaging. All returns must have a tracking number sent to us so we can ensure that the shipment reaches us. You will also be responsible for the return shipping costs. Additionally, all returns will be subject to a 25% restocking charge.
Original artwork may be returned to us within 7 days of receipt. We will refund the cost of the artwork but you will be responsible for outbound and return shipping costs. You must return the work in the original packaging and supply us with a tracking number.
PLEASE USE THE VARIOUS VISUALIZATION TOOLS AVAILABLE TO ENSURE THAT THE ARTWORK MEETS YOUR NEEDS. THESE INCLUDE THE WALL VIEW TOOLS AND THE AUGMENTED REALITY TOOLS. These will ensure that what you receive will enhance your living space and be a joy. If you have any questions about how to use these tools, please feel free to contact us.
DAMAGED ARTWORK UPON DELIVERY
Although rare, if you receive a damaged package, please be sure to keep the box and all the package wrapping material for the insurance process. The damage might just be external and the piece might be okay. Before opening the package, we suggest you take a picture of the damaged box. Then after opening the box, take a picture of the foam sheets if any. Do the same with the bubble wrap. If you notice any damage to the piece itself, please be sure to take some pictures. Some insurance companies will want to see the box and wrapping material while others will want to see pictures. To summarize, it is highly recommended to:
Please contact us as soon as possible. We'll give you instructions. If the reproduction needs to go back to Bay Photo, there will be no shipping charges. If the damaged original needs to be returned, we will refund your shipping charges .
How to stay in touch with us and see new offerings
We will always be releasing images from our catalog and adding additional offerings. To be sure you get notified about all that's happening as well as new work, please sign up for our newsletter and follow our Facebook page, Haeffele Fine Art. There's a link to that at the very bottom of each page in the lower left corner. When you sign up for the newsletter, you will receive a coupon worth 20% off your first order. Also, additional announcements and discounts will come to you via e-mail as the year progresses. Thanks to all of our past, present, and future friends. We value all of you.
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
