Bay Photo guarantees all products and will replace any print that is damaged in transit. If an original is damaged in transit, we will refund your purchase price if you help with the insurance claim process.
SHIPPING PRINTS AND REPRODUCTIONS
All prints and reproductions are done, prepared and shipped by the company Bay Photo. The shipping is therefore subject to their own guidelines. They ship in the United States and Canada only. They are based in Scotts Valley, CA, US.
Originals will be shipped via FedEx ground unless you contact us in advance to make other arrangements.
RETURNS - TERMS AND CONDITIONS
Prints and reproductions
All prints and reproductions are done, prepared, and shipped by the company, Bay Photo. An order can be cancelled and refunded only if the order has not gone into production. Therefore, you have to contact us immediately if you want to cancel an order.
Also, upon receiving your order, if there is a problem with the quality of the material or if there is a defect, the artwork will be replaced or fixed.
Once the order is in process, we cannot accept returns for any pieces that have been matted, framed, or customized in any way. We will accept returns for prints only if they are returned to us within 5 days of receipt. Before returning these, please contact us so we can give you a Return Authorization (RA) number. You will be responsible for returning these to us, undamaged, in the original packaging. All returns must have a tracking number sent to us so we can ensure that the shipment reaches us. You will also be responsible for the return shipping costs. Additionally, all returns will be subject to a 25% restocking charge.
Original artwork may be returned to us within 7 days of receipt. We will refund the cost of the artwork but you will be responsible for outbound and return shipping costs. You must return the work in the original packaging and supply us with a tracking number.
PLEASE USE THE VARIOUS VISUALIZATION TOOLS AVAILABLE TO ENSURE THAT THE ARTWORK MEETS YOUR NEEDS. THESE INCLUDE THE WALL VIEW TOOLS AND THE AUGMENTED REALITY TOOLS. These will ensure that what you receive will enhance your living space and be a joy. If you have any questions about how to use these tools, please feel free to contact us.